Privacy Policy

1. Information We May Collect

We may collect information you choose to provide directly to us, information needed to process orders or respond to requests, and limited technical information about website use.

Information you provide may include:

• Name;
• Email address;
• Phone number, if provided;
• Billing and shipping address;
• Order details, including products purchased, order history, and shipping preferences;
• Messages sent through contact forms, email, or customer support channels;
• Photos or documentation submitted for live-arrival, health guarantee, refund, replacement, or support requests; and
• Wholesale, local pickup, or business inquiry details, if applicable.

Payment information:

• If the website accepts online payments, full payment card or account details should be collected and processed by the payment processor, not stored directly by Blue Eyed Clowns unless specifically disclosed and protected through appropriate compliant systems.
• We may receive limited payment-related information from the payment processor, such as payment status, transaction ID, last four digits, billing confirmation, or fraud/risk indicators.

Technical and website-use information may include:

• IP address;
• Browser type, device type, and operating system;
• Pages visited, links clicked, and approximate visit duration;
• Referring website or search terms;
• Approximate location inferred from IP address;
• Date and time of visits; and
• Cookies or similar tracking technologies, if enabled on the website.

2. Cookies and Analytics

The Blue Eyed Clowns website may use cookies, pixels, log files, or similar technologies to keep the website working, remember cart or session activity, understand how visitors use the site, detect errors, improve performance, and support basic analytics.

Cookies may be used for:

• Shopping cart and checkout functionality;
• Website security and fraud prevention;
• Remembering user preferences;
• Measuring page traffic and website performance; and
• Understanding which products or pages are most useful to visitors.

If analytics, advertising, ecommerce, or other third-party tools are used, those tools may collect information under their own privacy practices. Before publication, Blue Eyed Clowns should identify relevant providers here, such as ecommerce platform, hosting provider, analytics provider, advertising pixel, cookie banner, tag manager, chat widget, or fraud-prevention tools, if any.

Most browsers let you block or delete cookies. Some website features, including cart or checkout functions, may not work properly if cookies are disabled.

3. How We Use Information

We may use collected information to:

• Process, confirm, and fulfill orders;
• Arrange shipping and delivery of live fish and related products;
• Provide customer service and respond to inquiries;
• Evaluate live-arrival, health guarantee, refund, replacement, or support claims;
• Communicate order updates, shipping instructions, acclimation guidance, policy information, and support responses;
• Respond to wholesale, local pickup, or business inquiries;
• Improve website content, product availability, and customer experience;
• Maintain website security and prevent fraud, abuse, or unauthorized access;
• Keep business, accounting, tax, and transaction records; and
• Comply with legal, tax, regulatory, shipping, insurance, or law-enforcement requirements.

We do not use personal information for purposes that are unrelated to operating the website, fulfilling customer requests, supporting customers, improving the business, protecting the website, or meeting legal obligations unless we first provide appropriate notice or obtain consent where required.

4. Limited Third-Party Sharing

Blue Eyed Clowns does not sell, rent, or trade users’ personal information. We also do not divulge users’ personal information to third-party services for their own unrelated marketing or sales purposes.

We may share limited personal information only when reasonably necessary to operate the website, provide requested services, fulfill orders, support customers, protect the business, or comply with legal obligations. For example, we may share information with:

• Payment processors to complete transactions;
• Ecommerce, website hosting, shopping cart, or website maintenance providers to operate the site;
• Shipping carriers and fulfillment partners to deliver orders;
• Email, messaging, or customer support tools to respond to inquiries and send order-related communications;
• Analytics, security, fraud-prevention, or performance tools to operate, measure, and protect the website;
• Professional advisors, such as accountants, attorneys, insurers, or compliance consultants, when needed for ordinary business purposes; and
• Government, regulatory, or law-enforcement authorities when required by law, subpoena, court order, or valid legal process, or when disclosure is reasonably necessary to protect rights, safety, property, customers, animals, or the integrity of our services.

These third parties should receive only the information reasonably necessary to perform the relevant service or legal function. Blue Eyed Clowns does not authorize service providers to use personal information for their own unrelated marketing or sales purposes.

5. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Examples may include:

• Limiting access to customer information to people who need it for business operations;
• Using secure website connections where appropriate;
• Relying on reputable payment processors rather than storing full payment card details directly;
• Maintaining account access controls for business systems; and
• Reviewing support, order, and shipping workflows for unnecessary exposure of customer information.

No website, email system, payment system, or internet transmission is completely secure. We cannot guarantee absolute security, but we aim to handle personal information responsibly and to use safeguards appropriate for a small ecommerce and aquaculture business.

6. How Long We Keep Information

We keep personal information for as long as reasonably necessary to provide services, fulfill orders, respond to support or guarantee requests, maintain business and tax records, resolve disputes, prevent fraud, and comply with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected. For example, order and transaction records may need to be kept longer than general website analytics data.

7. User Choices and Requests

You may contact us to request that we:

• Provide a copy of certain personal information associated with you;
• Correct inaccurate contact or order information;
• Delete information that is no longer needed, subject to legal, tax, fraud-prevention, shipping, warranty, guarantee, accounting, or recordkeeping requirements; or
• Stop sending non-essential marketing communications, if any are offered.

Order-related, shipping, safety, warranty, guarantee, legal, and customer-service communications may still be sent when necessary to complete a transaction or respond to a request.

To make a privacy request, contact us at support@blueeyedclowns.com. We may need to verify your identity before completing certain requests.

8. Children’s Privacy

The Blue Eyed Clowns website is intended for general audiences interested in reef aquariums, aquaculture, and purchasing captive-bred clownfish. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If a parent or guardian believes a child has provided personal information to us, they should contact us at support@blueeyedclowns.com, and we will review and delete the information where appropriate.

9. Links to Other Websites

The website may contain links to third-party websites, services, payment pages, social media pages, shipping carriers, or other resources. Blue Eyed Clowns is not responsible for the privacy practices, security, or content of third-party websites. Visitors should review the privacy policies of those third parties before providing information to them.

10. State, Regional, or International Privacy Rights

Depending on where you live, you may have additional privacy rights under state, national, or regional privacy laws. Because Blue Eyed Clowns appears to be a small U.S.-based ecommerce and aquaculture business, not all privacy laws will necessarily apply. The business should confirm its operating locations, sales footprint, customer geography, annual revenue thresholds, data volume, and service providers before making any jurisdiction-specific claims.

If a legally applicable privacy right applies to your information, you may contact us at support@blueeyedclowns.com to submit a request.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, legal requirements, service providers, or customer support workflows. When we update the Policy, we will revise the Effective Date above.

Continued use of the website after an updated Privacy Policy is posted means the updated Policy applies going forward.

12. Contact Us

If you have questions about this Privacy Policy or how Blue Eyed Clowns handles personal information, please contact us:

Blue Eyed Clowns
Email: support@blueeyedclowns.com
Mailing Address: Contact us for current mailing information.
Website: https://blueeyedclowns.com/